And, the tools an ever-younger and more tech-savvy are now demanding.
There are some great features and tools available out there – here are a few that if you aren’t using maybe prompt some thought about how your systems should help you both delight and retain customers…
> Queue callback. Don’t make customers wait in queues. Systems now can offer callers option to be called back, and when.
> Preferred contacts. Route calls to particular Account Manager or team based on the callers no.
> Webcall. Offer prospects on your website or customers via a dedicated webpage an instant and free call to talk to your team.
> (web) Chat. Offer an instant way for your web visitors to engage with you and get quick answers.
> offer new channels such as WhatsApp / Facebook / LinkedIn so your customers can talk to you in the fast-changing ways they are now using
> using integrated apps to deliver and manage Customer-Service and Ticketing and moving away from email.
…and there are many more. Get in touch if your phone system needs a feature update to help your business stand out in an ever competitive and service-driven market.
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Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io
