Add-ons
Customise your
communications.
Your communications platform should be just that – yours. Our added features can increase productivity, improve customer experience and help your team shine.
Want to learn more?
Call Recording
Take service to new levels with a call recording solution you can access everywhere. Our call recording service gives you the power to train your team and resolve disputes better than ever.
Benefits:
Improved quality
Use the best calls to train new recruits. Random sampling feature allows you to identify areas of improvement and bring service quality to new heights.
User-friendly
Set custom storage periods for compliance. Instantly retrieve calls with an intuitive search function. Call recording from Hybrid is easy to use, easy to customise
Manage from anywhere
Everything is stored and managed in the cloud. This means admins can access and manage it wherever they’re based.
Marketing on-hold
When your customers are waiting to get through on the phone, what do they hear? Tinny music? Repetitive ring tone? With our on-hold service, you can boost your image with custom messages, recorded by professional voice artists.
Benefits:
Reduce missed calls
Generic, low-quality hold noises make people hang up. Professional on-hold messaging makes you look professional and keeps callers engaged.
Cross-sell and up-sell
Your on-hold callers are a captive audience – and a great marketing opportunity. Let them know your latest promotions and sales.
Improve customer experience
Use messaging to give important company updates or answer FAQs. That way you’re still helping customers who are waiting to get through!
WebRTC Callback
Want to make customer experience even better? Our WebRTC Callback service allows them to call you for free, just by clicking a button on your website. We can easily install it on your site, making it easier than ever for customers to reach out.
Benefits:
Happy customers
Customers want you to be approachable and easy to reach. WebRTC Callback allows them to call you in one click, giving you more enquiries from happier customers.
Quick connection
You can set up the call routing with ease. Customers are then instantly connected to the right queue, to get them through to the right person first time.
Easy to use
From setup to customisation, our WebRTC Callback service couldn’t be simpler! You just need to embed our code to activate it, and then you’re away.
Everywhere
Enjoy true mobility …
Remove the limits on where you work. From the office to the home office, from the hotel to the road – we keep you connected to customers and colleagues wherever you are.
“I have worked with Andy, Chris and the team for over 10 years. The knowledge and experience they offer around VoIP services and telephony for business is incredibly strong. I would highly recommend Andy and the Hybrid Comms team to any business looking for a reliable and feature-rich unified comms solution at a great price!”
RICHARD BAILEY
MANAGING DIRECTOR
SCORPIO CONSULTING
