PBXs and telephony are essential for transportation and logistics companies. Voice calls are the primary means of communication for drivers, and customer service relies on them to handle calls and provide services. HybridComms PBX system is a great choice for companies in the industry. Read on to find out why.
Customer service employees working in transport and logistics know there can be many daily calls. With HybridComms, a haulage company can significantly improve their workdays by integrating their cloud PBX with the CRM system or reviewing PBX stats in our admin portal – things that make it easier for drivers and customer service. These are just some of the advantages of HybridComms PBX system. Here are five other ways to make life easier for the transportation and logistics industry.
1. User-friendly application
A reliable, easy-to-use telephony solution is essential for transport and logistics firms that typically receive plenty of calls. With HybridComms, you can make virtually all PBX changes yourself, without having to contact support. Want to alter the opening hours for a staff gathering? Not an issue! Easily direct calls to the office or voicemail when people are occupied. This smart, user-friendly PBX solution ensures better conditions for both satisfied employees and customers alike.
Likewise, consumers today expect companies to communicate with them in a way that suits them best and offer them a great experience. In order to be available to your customers as efficiently as possible, it is necessary for you to be available via several channels, including phone, email, and chat. Using HybridComms PBX solution, you can follow customer requests more easily because everything is centralized in one place.
2. Be available – everywhere
HybridComms cloud-based PBX solution, employing IP telephony, is the ideal answer for transport and logistics operations. This way your drivers can always stay in touch with office and warehouse staff. To ensure everything runs like clockwork all that’s needed is for the driver’s mobile phones to be linked up to your communications system.
With user-defined profiles and the capability of controlling which number is displayed when someone makes contact, staying in communication – regardless of being out on the road or in either the office or warehouse – is made much more efficient.
But it is just as important to set profiles for when your staff are busy, sick, or on holiday. It makes it easier for colleagues as they can quickly see who is available, and for customers as they are not forwarded to an unavailable person. You ensure that no drivers need to receive phone calls when they have lunch and that calls are routed to other people within the company when someone is on holiday.
3. A PBX solution for the European and Worldwide Operator
HybridComms operate throughout the UK, Europe and Worldwide market, meaning a transport and logistics company can drive across national borders without having to worry about high call costs.
HybridComms deliver complete native PSTN replacement, including local or regional support and localisation. That makes HybridComms stand out compared to many other vendors that only provide a gateway solution to connect to local telephone operators.
Call rates within the company are reduced and calls made to countries you have offices in are counted towards the included call minutes.
With a unified service for all of your offices, you get smoother collaboration, better cohesion, and a unified customer journey. A common solution for the entire European region means that staff can make free calls between themselves. Read more about the advantages of a PBX solution for UK companies.
4. Call recording
Do you find yourself logging calls manually due to the increasing volume of telephone traffic? HybridComms offers a call recording function that will help you save time and money. You can listen to important conversations and take notes without having to write them down. Listening to past calls can be beneficial in order to recall important details or catch interactions that were not previously documented.
5. IVR (Interactive Voice Response)
Interactive Voice Response (IVR) is a smart feature when all agents are busy and cannot answer the phone. One of the main reasons for frustrated customers is if they don’t get a response or answer to their question. Therefore, you must be careful to notify customers when you are expected to be available again. Offering customers to call them back is a good option.
IVR is a great way to get customers to their desired destination immediately. With IVR, they can use the buttons on their phone to go through various options and then be connected to the right person. Providing clear instructions that make them move on and finally land with the right person increases trust and security.
If you are concerned your phone system isn’t keeping up with your business get in touch – we would love to show you how HybridFlow is helping our customers be better!
Get in touch for a chat or a quick Demo – We love to talk!
hello@hybridcomms.io – or give us a call
Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io
