Microsoft Teams is growing, UCaaS providers like HybridComms are seeing customers that want Omnichannel engagement. CX (Customer Experience) is the way forward.
When is the last time you saw a teenager talking on a desk phone? Maybe never. Yet, teenagers are using technology to communicate more than ever. Much more than any previous generations did, but the way that they communicate has changed. The new generation of budding young entrepreneurs have a plethora of choices when it comes to communication tools in their lives, and their choice is definitely not the desk phone. They need a headset, microphone, webcam, and speakers, or a chat client. A young person owns a mobile, laptop, and gaming device either a console or PC. This is everything they need and won’t be held back by a desk phone. The main problem with a hardware phone is its size. It’s not something that you can take between work and home and definitely wouldn’t be a good look next to your laptop in the local coffee shop!
The next generation will expect engagement via social channels, voice with video, and chat. The desk phone will be nowhere to be seen. It will be in the local Cash Converters with the CD player, VHS player and TV Console.
HybridFlow is a fully featured UCaaS system that’s so much more than just a phone system, it’s a communications platform. We can support a desk phone, of course we can if that’s what you’d prefer, but you don’t need it. In fact, we can give you more functionality without it. Just use a headset. Many business leaders we speak to say to us they have a VOIP phone system already and think they are up to date. Then we show them ours. Chat, voice, video, and social all for an affordable price. Now you can support your employees and customers in a modern world.
If you are concerned your phone system isn’t keeping up with your business get in touch – we would love to show you how HybridFlow is helping our customers be better!
Get in touch for a chat or a quick Demo – We love to talk!
hello@hybridcomms.io – or give us a call
Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io
