Author: info@getcrisp.co.uk

Do your Business’ systems deliver the tools your team needs to be able to delight your customers and prospects?

Businesses are seeing an increasing demand from customers and prospects to communicate using the tools/ apps etc that the customer chooses. 

Key-software vendors in the CRM and Customer-Contact space are frantically working to upgrade platforms enabling their clients to be able to manage their customers’ multi-channel demands.

And service providers that are agile enough to enable their businesses by offering the routes to talk to them that their customers want will have a distinct advantage.

And in an increasingly tough economy where every £ spent has to deliver a benefit, “companies that can make this shift away from email and phone will represent the largest growth sector in business”

 (Tom Baker, Meta, talking about WhatsApp and Facebook for Business in Sept.2022) 

Find out more about how businesses are using the Hybrid Flow business communication platform to deliver a more responsive and tailored approach to their customers here:  Hybrid Flow – tell me more

Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io

Have you got full visibility of your Customers’ interactions with your business?

Are you maximising your opportunities to interact with your customers and prospects? Having view of ‘all channels’ you communicate with your clients in one place empowers with key-insights as to your customers’ demands and needs. Being able to view and report on this data enables a business to make informed decisions, leading to opportunities for growth as well as an increase in client-satisfaction.

And, having the ability to adapt and deal across multiple-channels based on a customers’ needs is an attractive option for any buyer.

Find out more about how businesses are using the Hybrid Flow business communication platform to deliver a more responsive and tailored approach to their customers here: Hybrid Flow – tell me more

Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io

How does your business use software tools to enhance your Customers’ experience? 

For most businesses, particularly those in the ‘service-provider’ sector, the tools and platforms you use are key to differentiating your offering to prospects and customers alike.

Choosing the right platforms, such as your phone system or ticketing system is key to being able to communicate clearly with customers, and to collaborating with colleagues.  With the increase in home and hybrid working since the pandemic, it has become increasingly important for businesses to ensure they maintain open channels with their remote teams, and that they are ‘always on’ for Customers.

And, those customers are now using an increasing number of tools and apps for business communications, and for business transactions. As the market demands more and more choice, those service-providers that are ready to deliver a true multi-channel offering to their customers will have a distinct advantage. Traditional tools such as email and using the phone are still of course essential in most service businesses, but these businesses now also need to look at how they will embrace colleague and customer communications with apps and tools like WhatsApp, SMS, Signal, and other social platforms such as Linkedin and Facebook.

Find out more about how the Hybrid Flow Business phone system can supercharge your Business’ communications to leverage growth, and the success of your customers today!

Call the Hybrid Team today on 03300564565 , or email us at hello@hybridcomms.io