Our Blog
Why should you integrate ticketing with your telephony?
One of the best tools for managing customer interactions is a ticketing system. These systems help businesses track, manage, and resolve issues systematically, ensuring no query goes unanswered. Here, we look at the benefits of a ticketing system and why you should integrate it with your telephony solution. Benefits of a ticketing systemUsing a ticketing […]
Read more: Why should you integrate ticketing with your telephony?
5 reasons to connect your telephony with Teams
If you use Microsoft Teams, you know that there are lots of possibilities for communication – from chat to video meetings to email and collaborative documents. But did you know that Teams is also a perfect platform for managing your company telephony? In this post, we’ll tell you more about the benefits! 1. A complete […]
Read more: 5 reasons to connect your telephony with Teams
Simplifying compliance with Telavox
Keeping on top of regulations can be challenging, especially in highly complex industries like finance. Regulations such as MiFID II and the upcoming MiFID III mean that compliance is more important than ever. The various MiFID regulations refer to the role of telephony, along with specific requirements for how phone calls should be conducted, recorded […]
Read more: Simplifying compliance with Telavox
UCaaS Platform Review: Voiceflex Flow
As per article from UC today Microsoft Teams is an incredible platform for collaboration, unifying file, and knowledge sharing, with messaging, conferencing, and even artificial intelligence. However it doesn’t support voice as we are all used to from a traditional PABX, UC or UCaaS perspective. Many traditional platforms will interface with Teams, via API or an […]
Read more: UCaaS Platform Review: Voiceflex Flow
How CRM contact lookup improves customer service
Don’t waste time looking for customer information when someone calls! Instead, make sure that incoming callers automatically show up in your CRM. Contact lookup is a Flow integration suitable for all kinds of CRMs. Let’s see how contact lookup can improve your company’s customer experience. ? The importance of customer experience in business success Customers are […]
Read more: How CRM contact lookup improves customer service
Why should your Business consider using your phone-systems ‘Call – Queues’ features ?
Why should your Business consider using your phone-systems ‘Call – Queues’ features ? Service-delivery and customer-experience are key determining factors of a successful business, and it is becoming increasingly essential to use the tools available to differentiate your service-offering as a business to your prospects and Customers alike. Call queues provide a number of benefits to Customer […]
Read more: Why should your Business consider using your phone-systems ‘Call – Queues’ features ?
Rewind, play, resolve: The business benefits of call recording
The quality of customer service has become a determining factor for the success of any company. Today, millennials and Gen Z might not buy due to a single instance of poor customer service, such as long waiting times. To achieve and maintain high customer satisfaction standards, it is essential to have effective tools that provide comprehensive and useful […]
Read more: Rewind, play, resolve: The business benefits of call recording
How telephony and IVR can ease the burden for small healthcare businesses
Small healthcare businesses such as dentists, vets and physios often find themselves overwhelmed when juggling the running of the clinic alongside communicating with patients and practitioners. Effective use of telephony and IVR can offer numerous benefits for healthcare companies, including reduced workload and more effective communication.. Introduction Running a small healthcare business, such as a […]
Read more: How telephony and IVR can ease the burden for small healthcare businesses
Customer Self-Service: Why You Need It in Your Business
Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer self-service? […]
Read more: Customer Self-Service: Why You Need It in Your Business
Why should you upgrade to a UCaaS solution?
Are you still tied to your old PBX system? Then it’s time to consider switching to UCaaS – a move that can future-proof your workforce and streamline your workdays. In today’s rapidly evolving business landscape, staying ahead of the curve is crucial for success. One technological shift transforming how organisations communicate and collaborate is the […]
Read more: Why should you upgrade to a UCaaS solution?
How the WhatsApp Business API is reshaping customer service
WhatsApp is ranked today as the world’s most popular instant messaging app, with over two billion active users worldwide. Number of WhatsApp Monthly Active Users (source: Statista) With more than 100 billion messages sent through WhatsApp every day, the app is quickly becoming the preferred platform of communication for both personal and business use. How WhatsApp for […]
Read more: How the WhatsApp Business API is reshaping customer service
AI and the fast-changing world of Customer Contact Centres and the Customer Experience.
The world of Customer Service is changing at a faster pace than ever before, and there are some incredible ‘AI assisted’ tools & features now being offered by phone systems, and that are being used by companies to deliver a better experience for both their Customers as well as their staff/Agents. Many of these tools […]
Read more: AI and the fast-changing world of Customer Contact Centres and the Customer Experience.
Streamlining production: The top 5 benefits of UCaaS for manufacturing
With the surge in remote work and the growing emphasis on seamless collaboration and communication, businesses are increasingly adopting UCaaS (Unified Communications as a Service) to streamline operations and enhance productivity. UCaaS offers an array of features that break down communication barriers, empowering employees to work more efficiently, no matter where they are or what […]
Read more: Streamlining production: The top 5 benefits of UCaaS for manufacturing
AI innovation: the gamechanger for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […]
Read more: AI innovation: the gamechanger for customer engagement
4 Ways AI Will Reshape Customer Service
In the past year, the rapid advancement of artificial intelligence (AI) has had a profound impact across various sectors, including customer service. The future of AI in customer service holds significant potential, prompting us to consider its upcoming developments and the resulting impact on the customer service landscape. Among all industries, customer service stands out […]
Read more: 4 Ways AI Will Reshape Customer Service
HybridComms chat widget – improved sales, leads, and customer satisfaction
Different customers have different preferences when it comes to communication. Some prefer phone calls, while others opt for emails or chat. By integrating a live chat feature like HybridFlow chat on your website, you can enhance your accessibility to customers. This enables you to seize every opportunity and offer multiple communication channels for your company. […]
Read more: HybridComms chat widget – improved sales, leads, and customer satisfaction
How Contact Lookup can revolutionise your business
Eliminate the need for time-consuming searches for customer information when receiving calls! Instead, enhance your CRM capabilities by ensuring incoming callers are automatically integrated into the system. Contact lookup, a versatile integration compatible with various CRMs, can significantly enhance your company’s customer experience. The Significance of Customer Experience in Business Success A positive customer experience […]
Read more: How Contact Lookup can revolutionise your business
How telephony can help manufacturers adapt to changes in the workforce
For decades, telephony has played a vital role in the manufacturing industry. Despite the increasing digitisation and automation of processes, the need for reliable voice communication remains crucial. Whether it’s internal communication within a factory or coordination between different sites and offices, telephony continues to be a key component for the effective functioning of manufacturing […]
Read more: How telephony can help manufacturers adapt to changes in the workforce
Why using VOIP in Schools and the Education sector really makes sense.
More and more conversations are happening with Schools and Educational Professionals regarding a VoIP Phone system but what is it and why should schools acquire this solution? Schools and Multi-Academy Trusts in the last few years have started to migrate to a VoIP Phone System. There have been a few drivers for this. Two of […]
Read more: Why using VOIP in Schools and the Education sector really makes sense.
New plan to make it easier for patients to see their GP
Action to make it easier for patients to contact their GP and end the 8am rush, with £240 million given to practices across England to embrace latest technology. Patients will be able to contact their general practice more easily and quickly – and find out exactly how their request will be handled on the day […]
Read more: New plan to make it easier for patients to see their GP
Deploy HybridFlow using Microsoft Intune
As organisations move to support hybrid and remote workforces, they’re challenged with managing the different devices that access organisation resources. Employees need to collaborate, work from anywhere, and securely access and connect to these resources. Admins need to protect organisation data, manage end user access, and support users from wherever they work. One of the […]
Read more: Deploy HybridFlow using Microsoft Intune
The benefits of VOIP for the Shipping Industry
With the pandemic causing a shift in the way numerous industries and businesses function, we are witnessing a transformation in communication dynamics and an increasing demand for collaboration. This trend is particularly noticeable in the shipping industry, as competent companies in this sector play a crucial role in providing manufacturers, vendors, and suppliers with the […]
Read more: The benefits of VOIP for the Shipping Industry
How to do a security audit for your business in 10 minutes
How frequently do you check the digital security of your business? We explain how you can do a security audit in just 10 minutes. Regardless of size or industry, all businesses can benefit from improving their digital security measures. At HybridComms, we prioritise our own digital security, as well as that of our customers. While […]
Read more: How to do a security audit for your business in 10 minutes
Is hybrid working leading to a downturn in Customer Service?
It doesn’t have to… With the continuation of hybrid working since the pandemic seemingly a permanent fixture for many businesses, are we also faced with increased ‘call-waiting’ times as a result? How, with a remote-workforce, can businesses manage key workers to ensure customers aren’t kept waiting while your work-at-home agents are getting their laptop ready […]
Read more: Is hybrid working leading to a downturn in Customer Service?
HybridComms launch a new suite of Connectivity products.
Connectivity means productivity! The 2025 PSTN switch off is coming, have you thought about it? Isn’t it time to make the move? At HybridComms we have launched a new suite of connectivity products that enable one key difference to our customers. You are connected to our core network. Doesn’t that make sense? One supplier, one […]
Read more: HybridComms launch a new suite of Connectivity products.
What is a contact centre?
The contact centre feature enables customers to communicate with a company through various channels, consolidating all communication channels to provide a seamless and optimal customer experience. Any company that interacts with external parties typically has a customer service department, commonly known as a contact centre, whose primary objective is to assist customers with their inquiries. […]
Read more: What is a contact centre?
Get more productive employees with remote work
Working from home has become increasingly accepted and many of us now do so. However, how can we ensure productivity when working from the comfort of our couch? The answer lies in choosing the right IT solutions. In this article, we will explore the essential tools that your IT solution should possess. Employers may be […]
Read more: Get more productive employees with remote work
8 tips for a professional welcome message
First impressions matter – not least when your customers call you. But if you’re not there to respond, what do they hear then? Hopefully, a professional welcome message. Here’s how to do it! Crafting a Professional Welcome Message for Your PBX When your customers call your company and you’re not available to respond, what do […]
Read more: 8 tips for a professional welcome message
What is IVR (Interactive Voice Response)?
IVR technology utilizes the phone’s keypad to facilitate quick and easy caller navigation to the relevant party, resulting in enhanced customer satisfaction and reduced call expenses. Gain comprehensive knowledge of IVR’s technologies and benefits. What is IVR? An IVR, or Interactive Voice Response, is a phone system that utilizes pre-recorded messages or text-to-speech technology in […]
Read more: What is IVR (Interactive Voice Response)?
Does your phone system offer the tools your business needs to help you delight your customers?
And, the tools an ever-younger and more tech-savvy are now demanding. There are some great features and tools available out there – here are a few that if you aren’t using maybe prompt some thought about how your systems should help you both delight and retain customers… > Queue callback. Don’t make customers wait in […]
Read more: Does your phone system offer the tools your business needs to help you delight your customers?
Are you maximising your sales opportunities as a business, while driving a better customer experience?
As our younger generations – from #millennials to #genx – gain increased spending power, whether personally, or by virtue of becoming buyers in business – the tools they actually use have changed. Businesses that enable their prospects & customers to talk to them using their customers’ preferred Apps , whether that’s webchat, whatsapp or messaging, […]
Read more: Are you maximising your sales opportunities as a business, while driving a better customer experience?
UCaaS, or Unified Communications as a Service, offers healthcare providers the ability to improve patient care while also reducing costs.
The healthcare industry has made strides in efficiency in recent years, but the cost of healthcare and the size of healthcare systems still pose challenges. To provide high-quality, cost-effective care, healthcare providers must overcome these challenges. One solution that can aid in this is UCaaS (Unified Communications as a Service). This article will explore how […]
Read more: UCaaS, or Unified Communications as a Service, offers healthcare providers the ability to improve patient care while also reducing costs.
Is the Hardware desk phone about to become extinct?
Microsoft Teams is growing, UCaaS providers like HybridComms are seeing customers that want Omnichannel engagement. CX (Customer Experience) is the way forward. When is the last time you saw a teenager talking on a desk phone? Maybe never. Yet, teenagers are using technology to communicate more than ever. Much more than any previous generations did, […]
Read more: Is the Hardware desk phone about to become extinct?
Let UCaaS and telephony transform the hospitality and service industry
Challenges in hospitality and service In the hospitality and service industry, prioritizing customer needs is essential and utilizing advanced technology such as UCaaS can greatly enhance customer support. Let’s explore the advantages of using UCaaS and telephony for companies in this field. Companies like Airbnb and Uber have revolutionized the sharing economy by prioritizing access […]
Read more: Let UCaaS and telephony transform the hospitality and service industry
5 advantages of HybridComms PBX for transport & logistics companies
PBXs and telephony are essential for transportation and logistics companies. Voice calls are the primary means of communication for drivers, and customer service relies on them to handle calls and provide services. HybridComms PBX system is a great choice for companies in the industry. Read on to find out why. Customer service employees working in […]
Read more: 5 advantages of HybridComms PBX for transport & logistics companies
Is the UK in a unique position to embrace Hybrid working in 2023?
Workplace trends are changing back to pre Covid, but can UK companies keep a happy workforce during strikes and a potential recession? Raconteur have posted an interesting article, “The end of remote working and the ‘great return’”. This is a great explanation of what is on everyone’s minds going in to 2023. From an employer […]
Read more: Is the UK in a unique position to embrace Hybrid working in 2023?
Is it the end of the road for your phone system?
Does your business have all of the tools it needs to service your customers’ needs to the highest standards? > Simple Management App / Portal – can you see & manage all of your team and customer communications – streamline your ‘inbound’ to ensure your customers are getting the best service from you – from anywhere […]
Read more: Is it the end of the road for your phone system?
Time to upgrade your Customer journey?
Do your Business’ systems deliver the tools your team needs to be able to delight your customers and prospects? Businesses are seeing an increasing demand from customers and prospects to communicate using the tools/ apps etc that the customer chooses. Key-software vendors in the CRM and Customer-Contact space are frantically working to upgrade platforms enabling […]
Read more: Time to upgrade your Customer journey?
Want a better view of your Customers?
Have you got full visibility of your Customers’ interactions with your business? Are you maximising your opportunities to interact with your customers and prospects? Having view of ‘all channels’ you communicate with your clients in one place empowers with key-insights as to your customers’ demands and needs. Being able to view and report on this […]
Read more: Want a better view of your Customers?
Bridging the gap to a great Customer-experience with Hybrid Flow
How does your business use software tools to enhance your Customers’ experience? For most businesses, particularly those in the ‘service-provider’ sector, the tools and platforms you use are key to differentiating your offering to prospects and customers alike. Choosing the right platforms, such as your phone system or ticketing system is key to being able […]
Read more: Bridging the gap to a great Customer-experience with Hybrid Flow
